TERMS AND CONDITIONS

I. PREAMBLE:

The website viile-metamorfosis.ro is owned by SC VITIS METAMORFOSIS SRL, a Romanian limited liability company organized and operating in accordance with Romanian law, with its registered office at: Ungureni Village, VADU SAPAT Commune, No. 885, Prahova County, with CUI: 14609071. A company representative can be contacted at 0724.306.668 or office@viile-metamorfosis.ro.

  • The website is operationally managed by SC VITIS METAMORFOSIS SRL
  • This document sets out the Terms and Conditions of Use of this website (hereinafter referred to as “ Terms and Conditions “). We encourage you to read the Terms and Conditions carefully before using this website. If you do not agree with our Terms and Conditions please do not use this website.
  • Use of the website implies that you have read, understood and fully accepted the Terms and Conditions of use and you are solely responsible for all activities arising from its use.
  • We reserve the right to change at any time Terms and Conditions depending on our internal policies or regulations in the field, without any prior notice. Accordingly, we encourage you to periodically check this page and be aware of any changes to it.
  • Any changes made Terms and Conditions will enter into force only for orders registered after the publication of those changes on the website. You are required to check the relevant section Terms and Conditions before placing an order, as changes may have occurred since your last visit.
  • We take all measures so that the information published on our website, including the description of the products and / or services sold, as well as the prices displayed, are correct and complete. We will remove all errors as soon as possible. If we find that the error has affected / influenced your Order or the validly concluded Contract, we will try to inform you as soon as possible, giving you both the possibility to reconfirm the Order / Contract and the possibility of canceling it.

II DEFINITIONS:

In the table of contents Terms and Conditions , which will apply to all sales of products and / or services sold by SC VITIS METAMORFOSIS SRL , the following concepts shall have the following meanings:

  • customer – any natural / legal person, who by registering an online order through the web site, benefits from the products and / or services sold by SC VITIS METAMORFOSIS SRL .
  • Command – the request sent by the Client, by going through the necessary technical steps, in order to purchase products and / or services sold online by SC VITIS METAMORFOSIS SRL , under the conditions provided by the Terms and Conditions;
  • Product / Service – any product / service sold by SC VITIS METAMORFOSIS SRL , through the web site, requested by the Customer through the Registered Order, to be delivered by SC VITIS METAMORFOSIS SRL , under the conditions provided in the Terms and Conditions;
  • Account : the set consisting of an e-mail address and a password that allow a single Customer access within the web site to the section through which the Customer can register and send an order;
  • Service : the e-commerce service conducted exclusively on the publicly available portions of the Website, in the sense of giving the Client the possibility to contract products and / or services using exclusively electronic means, including other means of distance communication (including by telephone);
  • Distance contract – any contract concluded between SC VITIS METAMORFOSIS SRL and the Client within an organized distance sales or service provision system, without the simultaneous physical presence of the professional within SC VITIS METAMORFOSIS SRL and the Client, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded;

 

III CUSTOMER:

By accepting these terms and conditions, the Customer assumes the following obligations:

  1. provide true, accurate and complete data about him, as required in the registration form;
  2. maintain and update the registration data to correspond to reality at the time of performance of the contract;
  3. not to publish materials containing viruses or other programs with the intention of destroying the website in whole or in part;
  4. not to publish an image or a statement that contravenes any or all incidental legal norms in force;
  5. to inform SC VITIS METAMORFOSIS SRL , as soon as possible if he reasonably suspects that the security of his account is in jeopardy.
    • In the event that the Customer does not comply with these conditions, SC VITIS METAMORFOSIS SRL reserves the right to use all instruments and legal means of action for rectification / repair, etc. of the situation.

IV PRODUCTS / SERVICES

  • The services / products sold through this web site are alcoholic beverages and wine cellars, having the characteristics described in each service / product.
  • To avoid any differences, please note that certain elements, such as shape, size, colors as they appear on our website, may be different on the device you are using (mobile phone, tablet , PC, laptop, etc.), compared to how they appear on the website.
  • The pictures used to describe the tours are informative.

V ORDER:

In order to place an order you must follow the steps in the e-shop or give an email to office@viile-metamorfosis.ro .

  • The contract is considered validly concluded at the time of confirmation by SC VITIS METAMORFOSIS SRL , by sending the email provided by the customer, of accepting the Order sent by the Customer.
  • SC VITIS METAMORFOSIS SRL reserves the right to refuse an order without justifying it.

VI PRICE OF SERVICES / PRODUCTS AND METHODS OF PAYMENT

  • The prices displayed on our website may be modified by SC VITIS METAMORFOSIS SRL , without justifying this fact. The modified prices will be displayed within the web site and will be valid from the date of their display / publication, for the services / products purchased after the intervention of the respective modifications. For the services / products purchased prior to the modifications, they will be carried out in the terms and conditions valid at the time of purchase, without the Client’s obligation to pay any additional amount.
  • We warn you that there may be cases when, due to some malfunctions of the web site or errors, the price displayed within it may not be the real one or it may be a derisory one or even appear with a value of 0. In these cases, SC VITIS METAMORFOSIS SRL will inform the Customer about the correct price, mentioning it in the order confirmation.
  • The prices displayed on the website are final. SC VITIS METAMORFOSIS SRL is a VAT paying company.
  • The invoicing of the purchased services / products is done exclusively using the information provided by the Customer. The correctness of the information provided by the Customer for issuing the invoice is his sole responsibility.

Invoices are issued as follows: the final invoice is issued for the payments made. For corrections (cancellations, return) cancellation invoices are issued. All invoices are issued and recorded automatically and included in the tax reports. Corrections or changes to the invoices issued are only accepted within the specified limits.

  • Payment for Services / Products can be made in one of the following ways, depending on the Customer’s option
  1. Payment by card on the site
  2. Payment of refunds by courier
  3. Payment in the account indicated in the PO and sending proof of payment (exclusively for corporate orders)
    • By accepting the Terms and Conditions, the Customer accepts that there is the possibility of errors in the website. In this situation, SC VITIS METAMORFOSIS SRL will inform the customer as soon as possible about the error. In these situations, the Customer will have the option either to reconfirm the Order at the correct price or to cancel the Order.
    • If the Customer decides to cancel the Order after being informed of the correct prices for the Services / Products, but has already paid for the ordered services / products prior to that time, SC VITIS METAMORFOSIS SRL will refund the Customer the full amount paid as soon as possible (but no later than 30 days from the cancellation).

VII DELIVERY POLICY

7.1. Physical products will be delivered by DPD Courier within 48–72 hours of the order being confirmed to the customer.

7.2. During the holiday season, there may be delays caused by the DPD courier service that SC VITIS METAMORFOSIS SRL cannot foresee.

7.3. Tour booking confirmations are sent by SC VITIS METAMORFOSIS SRL to the email address the customer used to complete the order. Please check your SPAM/Other folders to ensure you have received the confirmation email.

 

VIII COMPLAINTS:

8.1. The customer has the right to send complaints about the services / products purchased.

8.2. Complaints must be submitted within 3 days of the date of purchase of the Services/Products and exclusively during the period of their provision, in writing, to the email address: office@viile-metamorfosis.ro and must include the following:

  1. the object of the complaint;
  2. the term in which they were formulated;
  3. evidence of the alleged deviations.

8.3. Each complaint will be accompanied by a detailed description of the alleged deviation / supporting picture.

8.4. SC VITIS METAMORFOSIS SRL will reply, by e-mail, to the e-mail address from which the complaint was received, as soon as possible, but not more than 30 days from the date of receipt of the complaint.

IX RETURN OF PRODUCTS

9.1. You have the right to cancel your purchase of the products within 10 calendar days without giving any reason.

If you are dissatisfied with the products you purchased and wish to cancel the purchase and receive a refund, you may request a return within 10 business days, in accordance with the provisions of Government Ordinance No. 130/2000 on consumer protection in the conclusion and performance of distance contracts. The 10-business-day period provided for exercising this right begins to run:

  1. for products, from the date of receipt by the consumer;
  2. for services, effective from the date the contract is signed;

A distance contract is defined as a contract for the supply of goods or services concluded between a merchant and a consumer, within a sales system organized by the merchant, which uses exclusively, one or more means of distance communication. The right to return within 10 business days applies only to customers who have purchased products online from the website www.viile-metamorfosis.ro.

The customer has the right to unilaterally cancel the distance contract within 10 business days, without penalty and without providing any reason. Pursuant to Ordinance No. 130/2000, the consumer is responsible for paying the costs associated with returning the products to the merchant.

 

Refunds will be issued within 30 days of the date the consumer terminates the contract. Pursuant to the provisions of Ordinance No. 130/2000, the consumer may not unilaterally terminate the following types of contracts, unless the parties (the consumer and the merchant) have agreed otherwise:

  1. service contracts whose performance has begun, with the consumer’s consent, before the expiration of the 10-business-day period;
  2. contracts for the supply of goods or services whose price depends on fluctuations in financial market rates that are beyond the trader’s control;
  3. contracts for the supply of goods made to the consumer’s specifications or clearly personalized, as well as goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
  4. contracts for the supply of audio or video recordings or computer software, where such recordings or software have been unsealed by the consumer;
  5. contracts for the supply of newspapers, periodicals, and magazines;
  6. betting or lottery service contracts;

If you have any questions or need further information regarding product returns, please contact us by email or at one of the phone numbers listed in the “Contact” section.

9.2. Repeated termination of the contract, repeated return of products, without real or objective justification, may be considered an abuse.

9.3. Products that are likely to spoil or expire quickly will NOT be accepted for return by SC VITIS METAMORFOSIS SRL, in accordance with Government Emergency Ordinance 34/2014, Article 16, Letter d.

9.4. The full amount paid will be refunded only if the payment was made in error. In this case, to receive a full refund of the amount paid, an email must be sent to: office@viile-metamorfosis.ro within no more than 24 hours from the date of payment, specifying that the payment was made in error and that the Customer does not wish to purchase the products for which payment was made.

9.5 SC VITIS METAMORFOSIS SRL will refund the amount as soon as possible, but no later than 30 days.

 

X FORCE MAJEURE

  • Force majeure represents any event and / or circumstance external to the will of any of the parties and which exceeds their control, having an exceptional, unpredictable and invincible character and which occurs after the conclusion of the Contract and prevents, limits, affects totally or partially one or more of the established obligations. and assumed by the Contract.
  • Neither Party shall be liable for total or partial non-performance or for late performance of the obligations under this Agreement, if such failure or late performance has been caused by force majeure. The Party invoking Force Majeure shall notify in writing and immediately the other Party of the case of Force Majeure intervened.
  • If such a case of force majeure lasts more than 30 (thirty) consecutive days, then either Party may unilaterally terminate the Contract by sending a written notice to the other Party, without any of them claiming damages.

XI INTELLECTUAL PROPERTY RIGHTS:

  • The intellectual or industrial property rights for all the information, images, graphic representations, symbols and materials existing within the web site belong SC VITIS METAMORFOSIS SRL if the source is not indicated and benefits from the protection offered by the Romanian legislation and the relevant European legislation.
  • No element contained by the web site may be reproduced in whole or in part, or modified in any way, distributed, displayed, reproduced, published by a third party for any public and / or commercial use, without the prior consent of written al SC VITIS METAMORFOSIS SRL .

XII FRAUD

  • SC VITIS METAMORFOSIS SRL does not request from its Customers by any means of communication (e-mail / telephone / SMS / etc.) information regarding confidential data, accounts / bank cards or personal passwords.
  • We do not assume liability in the event that a Customer is / is harmed in any form by a third party who claims to be / represents our interests.
  • The customer assumes full responsibility for the disclosure to a third party of his confidential data.
  • The customer assumes the obligation to inform us about such attempts, using our contact details.
  • We reserve the right to sue any attempt to defraud our website.

XIII FINAL PROVISIONS

  • SC VITIS METAMORFOSIS SRL will not request, by any means of communication (telephone / e-mail, etc.) confidential information, personal passwords, etc. If you disclose such data to third parties, they bear full responsibility for their own actions. In such situations, SC VITIS METAMORFOSIS SRL will not be liable for any damages.
  • SC VITIS METAMORFOSIS SRL will ensure the confidentiality of the Client’s data. However, it is your responsibility to ensure that the information provided remains confidential at all times and will not be passed on to third parties.
  • Use of this website for the purpose of deliberately introducing viruses or any other program or material that may be technically harmful or destructive is not permitted. Attempts to gain unauthorized access to this website, the server on which it is hosted or any other server, computer or database in connection with this website are prohibited. By accepting the Terms and Conditions you agree not to attack this website through a service blocking or distributed blocking attack. Failure to comply with the provisions of this clause will be reported to the competent authorities for the application of legal sanctions and will result in the immediate suspension of the right to use this website.
  • We assure you that we make every effort to ensure the safe navigation of our website, however we are not able to guarantee that the website, the servers it hosts on or the emails sent are free of viruses or other computer components of a potentially harmful nature, that it does not contain errors, omissions, malfunctions, delays or interruptions in operation or transmission, failures of the operators providing internet services or any other similar factors. The use of the web site is the risk of the Client who, by accepting our Terms and Conditions assumes this risk.
  • In order to prevent your device from being infected by viruses, we recommend that you use appropriate protection systems designed to protect your device from viruses and / or any other harmful content.

 

XIV APPLICABLE LAW:

14.1. The use of this web site, the transmission of Orders and the conclusion of Contracts, are governed by the Romanian legislation in force.

XV DISPUTES AND JURISDICTION:

15.1. The parties will make every effort to amicably resolve disputes arising between them from or in connection with the use of the website or in connection with an Order / Contract.

  • If the settlement of disputes is not possible amicably, they will be submitted to the competent courts for settlement. from Mun. Bucharest.